Internet Speed

[CLARELE]

Hi there,

I'm struggling with my internet speed, it's currently 19mbps but it always sits between 16-19 which is not fast enough for my use! I tried calling two weeks ago and the staff member said that there was no better service that he could offer!

I'm happy to pay for a better broadband service aslong as it gets up to speeds around 50mbps as I have zoom calls which are constantly cutting out.

Hope you can help.

Best 

C

[Debbie-TalkTalk]

Hi Clare

No problem 🙂

Debbie

[CLARELE]

Thanks so much

[Debbie-TalkTalk]

Hi Clare

Yes you contact our Loyalty Team using Live Chat or 03451720046.

Debbie

[CLARELE]

Hi Debbie,

Do you have a number for them ?

Best 

Clare

[Debbie-TalkTalk]

Hi Clare

Apologies for this.

If you contact our Loyalty Team directly then they can discuss packages available with you and arrange any upgrades.

[CLARELE]

I've checked this and it does give me the option for Full Fibre 150 mbps and then when I type in my address and go to upgrade it says sorry we don't offer this upgrade to you at this moment?

Best 

Clare

[Debbie-TalkTalk]

Hi Clare

If you look in My Account under Offers and Upgrades tab, does it show any options to upgrade?

Have you tried a wired speed test?

[CLARELE]

I've just checked and it's still at 19Mbps?

Is there no option of upgrading my service ?

Best 

Clare

[Debbie-TalkTalk]

Hi @CLARELE 

Thank you 🙂

The line is now in sync at just over 22mb and the SNR has increased. It was dropping low prior to the reboot so this can affect the connection.

What speeds are you now receiving?

[CLARELE]

Hi Debbie,

I have done this.

Best 

C

[Debbie-TalkTalk]

@CLARELE  Could you reboot the router for me please?

[Debbie-TalkTalk]

Hi Clare

Ah ok, that's the account number added. 

I'm just checking the line stats now and I will post back shortly.

[CLARELE]

Hi Debbie,

I don't have a landline number.

Best 

Clare

[Debbie-TalkTalk]

Hi @CLARELE 

Thank you. Could you add the full landline number including area code (to your Community Profile)

[CLARELE]

Hi Debbie,

Thanks for getting in touch!

I've added the details.

Best 

Clare

[Debbie-TalkTalk]

Hi @CLARELE 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie