Internet box
on 05-08-2024 09:23 PM
Message 18 of 18
Hello, I had an internet upgrade copper wires and they fit a new box and I have the old box, can I send that back for recycling? Thanks
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17 REPLIES 17
on 13-09-2024 08:19 AM
Message 1 of 18
Hi
I've checked your account, and the returns bag was dispatched on the 11th, so it is on the way.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 12-09-2024 10:08 PM
Message 2 of 18
No it hasn’t
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on 12-09-2024 10:08 PM
Message 3 of 18
No it hasn’t arrived
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on 10-09-2024 08:47 AM
Message 4 of 18
Hi Bethany,
Has this arrived?
Thanks
Michelle
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on 06-09-2024 01:09 PM
Message 5 of 18
Thank you 🙂
I have ordered the returns bag, please allow 72hrs for this to arrive.
Debbie
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on 06-09-2024 12:57 PM
Message 6 of 18
Done
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on 06-09-2024 12:53 PM
Message 7 of 18
Hi Bethany,
Ok thanks. Please can you add your Account number to your Community Profile and we can send a returns bag to you. Please do not post any personal information on the Community.
Thanks
Michelle
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on 06-09-2024 12:51 PM
Message 8 of 18
Yes
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on 06-09-2024 12:48 PM
Message 9 of 18
Hi Bethany,
Do you still need assistance with this?
Thanks
Michelle
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on 02-09-2024 07:55 AM
Message 10 of 18
Morning,
Can you please update your community profile to include your:
- TalkTalk Account number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
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on 01-09-2024 08:08 PM
Message 11 of 18
Wait for staff to pick this up again during the week.
Follow up promptly so that the thread doesn't fall out of sight again. If you don't respond it drops out of the workflow, @Bethanymay1992.
Gliwmaeden2, a fellow customer.
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on 01-09-2024 08:05 PM
Message 12 of 18
@Bethanymay1992, I'll re-escalate this thread for attention from staff, but it's very important that you follow instructions more carefully, for your own security.
Never post sensitive information on the public thread.
You need to go via your avatar/name; settings; drop down menu....add the account number in Personal Information. SAVE CHANGES.
Gliwmaeden2, a fellow customer.
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on 01-09-2024 07:59 PM - last edited on 01-09-2024 08:02 PM by Gliwmaeden2
Message 13 of 18
XXXXX REMOVED FOR SECURITY REASONS.
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on 06-08-2024 10:30 AM
Message 14 of 18
Morning,
Please can you add your TalkTalk Account number to your Community Profile. Please do not post any personal information on the Community.
Thanks
Michelle
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on 06-08-2024 10:27 AM
Message 15 of 18
updated
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on 06-08-2024 06:45 AM
Message 16 of 18
Hello,
Can you please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
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on 05-08-2024 10:09 PM
Message 17 of 18
You posted this in the Email section, but it is more of a general Broadband matter. I am not sure which "box" you mean? Assuming it was a replacement router the support team can send out a returns bag for you.
Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.
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