Internet box

[Bethanymay1992]

Hello, I had an internet upgrade copper wires and they fit a new box and I have the old box, can I send that back for recycling? Thanks 

[Karl-TalkTalk]

Hi

I've checked your account, and the returns bag was dispatched on the 11th, so it is on the way.

Thanks  

Karl. 

[Bethanymay1992]

No it hasn’t 

[Bethanymay1992]

No it hasn’t arrived 

[Michelle-TalkTalk]

Hi Bethany,

Has this arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Bethanymay1992 

Thank you 🙂

I have ordered the returns bag, please allow 72hrs for this to arrive.

Debbie

[Bethanymay1992]

Done 

[Michelle-TalkTalk]

Hi Bethany,

Ok thanks. Please can you add your Account number to your Community Profile and we can send a returns bag to you. Please do not post any personal information on the Community.

Thanks

Michelle

[Bethanymay1992]

Yes 

[Michelle-TalkTalk]

Hi Bethany,

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• TalkTalk Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

Wait for staff to pick this up again during the week. 

Follow up promptly so that the thread doesn't fall out of sight again. If you don't respond it drops out of the workflow, @Bethanymay1992.

[Gliwmaeden2]

@Bethanymay1992, I'll re-escalate this thread for attention from staff, but it's very important that you follow instructions more carefully, for your own security. 

Never post sensitive information on the public thread.

You need to go via your avatar/name; settings; drop down menu....add the account number in Personal Information. SAVE CHANGES. 

[Bethanymay1992]

XXXXX REMOVED FOR SECURITY REASONS.

[Michelle-TalkTalk]

Morning,

Please can you add your TalkTalk Account number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

[Bethanymay1992]

updated

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

@Bethanymay1992 

You posted this in the Email section, but it is more of a general Broadband matter. I am not sure which "box" you mean? Assuming it was a replacement router the support team can send out a returns bag for you.

Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.