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Internet connection constantly dropping and slow speeds

TomFarn
First Timer
Message 4 of 4

Over the last few days my internet has been constantly dropping in and out and slow speeds when it is connected. I have tried different routers and changing channels etc. When using the service centre to check service status it says it looks like you have a problem with your broadband asks for mobile number whilst they carry out tests but the just keeps going back to the same screen constantly.

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Message 1 of 4

Hi TomFarn

 

I'm really sorry to hear this.

 

I've completed a line test which has detected a possible fault. Is the router currently connected at the test socket?

 

Thanks

 

Debbie

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Message 2 of 4

@Shawburn, you need to start your own thread for help from staff. Please return to the message board and click on start a topic. 

 

Complete your community forum profile details for them to identify your account. 

 

Go via your avatar/name; settings; Profile Wizard. 

 

Phone help is available: 03451 720046

 

Chat help and hours of availability are on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Gliwmaeden2, a fellow customer.

Shawburn
First Timer
Message 3 of 4
Yes, same here.
Same problem, can’t contact anyone, just keeps passing me from one page to another then back to where I started so no better off and wasting time. 😡
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