Internet connection, repeated dropouts over last couple of weeks

[Martin1st]

I keep loosing connection intermittently.

telephone has a crackling noise in the background suggesting a line issue although the TalkTalk line text says all okay.
This has happened previously, on the last occasion Openreach had to pull another cable through in the road.

Have used original TalkTalk router to test if a router problem but the same dropouts occur.

Downstream speed not too bad when working but upstream speed very low

example router speed shots:-

[amahle-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Martin1st]

Had to use mobile signal yesterday to message as internet was constantly dropping out. 
internet on at the moment but telephone line is very noisy. 

[amahle-TT]

Hi there @Martin1st, we will look into this for you. Please confirm if you are messaging us from home.

[ferguson]

OK, if you have checked at the test socket and the crackling persists then the support team can look into this further when they are back tomorrow. But it looks as though this may already be progressing through the system. 

[Martin1st]

Have experienced several dropouts this evening, these are becoming more frequent.

on line test has raised following issue:-

Description

This case is open

Status

In-progress

Date reported

19/11/2025

Reference number

REP-16226625.

need someone from TalkTalk team to help escalate this as it looks like an engineer is probably needed.

[ferguson]

The test socket, rather than the main socket?

[Martin1st]

Yes have plugged phone into main socket and background noise still there.

[ferguson]

As a first step, have you tried connecting just the phone at the test socket to see if the crackling persists?

https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Your_guide_to_main_phone_...