For queries about your TalkTalk broadband service.
on 19-12-2024 11:23 AM
Hi,
From web searches I can see this is a common problem. My phone and iPad remain connected to wifi but frequently (several times per day) lose connection to the internet. I know this only because web pages time out. If I disconnect and reconnect wifi the connection is restored to the web. Other devices not affected to my knowledge.
I think it might be worth trying a firmware update, which I believe Talk talk can initiate remotely? I have a fairly old router, had it for 5+ years.
thanks!
Tuesday
Good morning,
I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the connection looks stable for 6 days. Can I just check, is it only the apple devices which are dropping connection? Are all other devices stable?
Thanks
Michelle
on 20-01-2025 01:35 PM
After testing for a week following updates, unfortunately the random internet drops have reappeared. This is on both devices. It feels like the frequency has gradually increased from once a day to several times per day.
on 13-01-2025 11:31 AM
Morning,
Ok thanks for confirming and please let us know how you get on once they are updated.
Michelle
on 13-01-2025 10:59 AM
Thanks for reply. Yes there are both on 18.1.1.
As there is a newer version 18.2.1 I have asked them to both update.
on 13-01-2025 07:58 AM
Morning,
Thanks for confirming. Does the ipad have the same version of IOS as the iphone?
Michelle
on 12-01-2025 02:22 PM
Router’s been running since Tuesday now. It’s definitely improved. Twice unfortunately I have been forced to reconnect WiFi, despite waiting a minute or two p, hoping it would provide network. I think these were both on my iPad, and therefore no probs on the iPhone yet. On one of the errorsI could see the router light was white and, more importantly, the iPhone was able to connect to the internet without issue.
on 08-01-2025 06:47 AM
Morning,
Great thank you 🙂
Thanks
Michelle
on 07-01-2025 04:48 PM
Got the router and set it up. I will test for some time and get back back to you. 🙏🏻
on 06-01-2025 10:06 AM
I've ordered the router, it should be with you within a couple of days (there's no charge)
Chris
Chris, Community Team
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on 06-01-2025 09:11 AM
Hi Chris, yes please that would be good, assuming there is no charge. Thank you.
on 06-01-2025 07:17 AM
We can send a router to test with, would you like us to arrange this?
Chris
Chris, Community Team
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on 03-01-2025 04:56 PM
Hi Chris, that's good to know the firmware is up to date, thank you. Unfortunately I don't own another router with which to test the connection. Open to other suggestions.
on 03-01-2025 03:16 PM
Hi eg_parad1gm,
Glad to hear that your internet connection still seems to be OK. Your router has the latest firmware version, have you tested with a second router to rule out any issues with the current one?
Chris
Chris, Community Team
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on 03-01-2025 02:48 PM
I got an email from Open Reach on 20/12 saying an engineer needed to visit me and to book something. I didn't because it wasn't a convenient time. I got another email saying the issue was resolved 23/12. My phone line and internet are both working, including dial tone.
I therefore assume everything's working as it should and there's no need for further engineer input. Please could you resume helping me with the issue this thread is about, to which my suggested action was for you to update my router firmware?
Thank you.
on 20-12-2024 02:01 PM
That's great, thanks for letting me know
Chris
Chris, Community Team
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on 20-12-2024 01:52 PM
Internet is back up now.
on 20-12-2024 12:53 PM
Yes it's a possibility although it does usually take longer
Chris
Chris, Community Team
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on 20-12-2024 12:26 PM
My internet just went down, so I guess they’re working on my line, unless it’s a coincidence?
on 20-12-2024 12:03 PM
No problem 🙂
Chris, Community Team
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on 20-12-2024 11:19 AM
Thanks I’ve got a text from them.