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Broadband help

For queries about your TalkTalk broadband service.

Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm
Team Player
Private Message TalkTalk
Message 46 of 46

Hi,

 

From web searches I can see this is a common problem. My phone and iPad remain connected to wifi but frequently (several times per day) lose connection to the internet. I know this only because web pages time out. If I disconnect and reconnect wifi the connection is restored to the web. Other devices not affected to my knowledge.

 

I think it might be worth trying a firmware update, which I believe Talk talk can initiate remotely? I have a fairly old router, had it for 5+ years.

 

thanks!

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45 REPLIES 45

Message 21 of 46

Good morning,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the connection looks stable for 6 days. Can I just check, is it only the apple devices which are dropping connection? Are all other devices stable?

 

Thanks

 

Michelle

 

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Message 22 of 46

After testing for a week following updates, unfortunately the random internet drops have reappeared. This is on both devices. It feels like the frequency has gradually increased from once a day to several times per day.

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Message 23 of 46

Morning,

 

Ok thanks for confirming and please let us know how you get on once they are updated.

 

Michelle

 

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Message 24 of 46

Thanks for reply. Yes there are both on 18.1.1.

 

As there is a newer version 18.2.1 I have asked them to both update.

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Message 25 of 46

Morning,

 

Thanks for confirming. Does the ipad have the same version of IOS as the iphone?

 

Michelle

 

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Message 26 of 46

Router’s been running since Tuesday now. It’s definitely improved. Twice unfortunately I have been forced to reconnect WiFi, despite waiting a minute or two p, hoping it would provide network. I think these were both on my iPad, and therefore no probs on the iPhone yet. On one of the errorsI could see the router light was white and, more importantly, the iPhone was able to connect to the internet without issue.

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Message 27 of 46

Morning,

 

Great thank you 🙂

 

Thanks

 

Michelle

 

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Message 28 of 46

Got the router and set it up. I will test for some time and get back back to you. 🙏🏻

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Message 29 of 46

I've ordered the router, it should be with you within a couple of days (there's no charge)

Chris

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Message 30 of 46

Hi Chris, yes please that would be good, assuming there is no charge. Thank you.

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Message 31 of 46

We can send a router to test with, would you like us to arrange this?

Chris

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Message 32 of 46

Hi Chris, that's good to know the firmware is up to date, thank you. Unfortunately I don't own another router with which to test the connection. Open to other suggestions.

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Message 33 of 46

Hi eg_parad1gm,

 

Glad to hear that your internet connection still seems to be OK. Your router has the latest firmware version, have you tested with a second router to rule out any issues with the current one?

Chris

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Message 34 of 46

I got an email from Open Reach on 20/12 saying an engineer needed to visit me and to book something. I didn't because it wasn't a convenient time. I got another email saying the issue was resolved 23/12. My phone line and internet are both working, including dial tone.

 

I therefore assume everything's working as it should and there's no need for further engineer input. Please could you resume helping me with the issue this thread is about, to which my suggested action was for you to update my router firmware?

 

Thank you.

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Message 35 of 46

That's great, thanks for letting me know


Chris

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Message 36 of 46

Internet is back up now.

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Message 37 of 46

Yes it's a possibility although it does usually take longer 

 

Chris

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Message 38 of 46

My internet just went down, so I guess they’re working on my line, unless it’s a coincidence?

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Message 39 of 46
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Message 40 of 46

Thanks I’ve got a text from them.

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