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Broadband help

For queries about your TalkTalk broadband service.

Router constantly resetting

lhackett
First Timer
Private Message TalkTalk

on ‎19-01-2025 01:51 PM

Message 7 of 7

My router is constantly resetting and losing all settings which is very problematic for connected WiFi devices. The duration between resets is quite sporadic, sometimes I get a few days of continuity and other times it resets multiple times in a day. Please advise.

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to lhackett

on ‎27-01-2025 01:16 PM

Message 1 of 7

Hi

 

Thanks for confirming.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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lhackett
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎27-01-2025 01:13 PM

Message 2 of 7

I've been using the new router for a few days now and it seems to have resolved my issues. Thank you for both of your help!

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to lhackett

on ‎20-01-2025 09:13 AM

Message 3 of 7

Hi

 

A new router is on the way for testing.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎19-01-2025 03:25 PM

Message 4 of 7

That is even more ancient, let's get it changed out.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

lhackett
First Timer
Private Message TalkTalk
In response to KeithFrench

on ‎19-01-2025 03:22 PM

Message 5 of 7

Thank you. I have the HG635 Super Router.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎19-01-2025 03:18 PM

Message 6 of 7

Is your router the DG8041W by any chance, as this can reboot itself without notice? The only solution is to change it to a Sagemcom FAST 5364. If you have any other router including the 5364, then perhaps it is faulty.

 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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