Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Internet constantly dropping + slow speeds

ShetlandJames
First Timer
Private Message

on ‎03-04-2022 08:16 PM

Message 3 of 3

I've been having a poor time with TT broadband in recent months. My internet goes offline randomly for several minutes - more often at night but it's often cutting out my Zoom calls with work which is obviously inconvenient. Online gaming is a no-go. Prime runs on terrible quality before crashing out because there's no internet.

 

My service level agreement is for 41-50mpbs, but I only get 10-21mbps at best. Upload speed is absolutely non-existent.

 

Whenever I go to the "test your line" bit, it says there is a problem and it emails me to say it has been resolved (when it hasn't). Two screenshots below illustrate the issue. While I was uploading them to Imgur, the internet went down again. 

 

TT have been pretty hopeless at fixing this despite multiple attempts. Has anyone else dealt with this? I am paying for a service level that I'm not receiving.

 

ShetlandJames_0-1649013395570.png

 

ShetlandJames_1-1649013395566.png

 

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎04-04-2022 08:07 AM

Message 1 of 3

Hi ShetlandJames

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎03-04-2022 08:30 PM

Message 2 of 3

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
© TalkTalk 2026