Internet down every Sunday at midnight

[Busybee4]

Our broadband connection goes down every Sunday night at midnight, it comes on an hour later. Any ideas why this happens?

[Michelle-TalkTalk]

Good morning,

I'm glad to hear this 🙂

Thanks

Michelle

[Busybee4]

The router did arrive and we changed yesterday morning.  Last night at midnight everything seemed to work ok, no loss of connection!  Fingers crossed this has solved the problem, thank you for all your help.

[Michelle-TalkTalk]

Morning,

Has the replacement router arrived?

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

Thank you. The router is now on the way and should arrive in the next 48hrs. I'll check back in with you in a few days to see how you're getting on.

Thanks

Michelle

[Busybee4]

All done! Please let me know if you need any more information.

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We can then locate your account and dispatch a router.
 

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[Busybee4]

Yes, this may a good idea.  Thank you.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Would you like us to send a replacement router to see how this compares and to rule this out?

Thanks

Michelle

[Busybee4]

Hi,  

Unfortunately nothing has changed.  The internet went down at midnight and came back on again at precisely 1am . The white light on the router remained on, but no internet connection.

[Chris-TalkTalk]

Hi Busybee4,

How are you getting, how was it last night?

Chris

[Debbie-TalkTalk]

Hi @Busybee4 

Thanks for your reply. We will check in again with you on Monday to see if everything is now working ok following the changes you have made to HomeSafe.

Debbie

[Busybee4]

Hi,  

As requested I have switched HomeSafe/Kidsafe on and off.  Received emails from TalkTalk to confirm it was active and now inactive.  I am assuming I will have to wait until Sunday midnight to see if this has worked……..

[Michelle-TalkTalk]

Morning.

Ok thanks for checking this. Could you try switching HomeSafe/Kidsafe on and once it shows as active then switch it back off again in your My Account please.

Michelle

[Busybee4]

Hi Michelle,

I have logged into MY Account and the Kidsafe/homework time is switched off/inactive

[Michelle-TalkTalk]

Morning,

Could you log into your My Account and check your HomeSafe settings please, specifically Kidsafe/homework time to see if they are active please?

Thanks

Michelle