Internet down every Sunday at midnight

[Busybee4]

Our broadband connection goes down every Sunday night at midnight, it comes on an hour later. Any ideas why this happens?

[Busybee4]

Hi,  

As requested I have switched HomeSafe/Kidsafe on and off.  Received emails from TalkTalk to confirm it was active and now inactive.  I am assuming I will have to wait until Sunday midnight to see if this has worked……..

[Michelle-TalkTalk]

Morning.

Ok thanks for checking this. Could you try switching HomeSafe/Kidsafe on and once it shows as active then switch it back off again in your My Account please.

Michelle

[Busybee4]

Hi Michelle,

I have logged into MY Account and the Kidsafe/homework time is switched off/inactive

[Michelle-TalkTalk]

Morning,

Could you log into your My Account and check your HomeSafe settings please, specifically Kidsafe/homework time to see if they are active please?

Thanks

Michelle