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Broadband help

For queries about your TalkTalk broadband service.

Internet down every Sunday at midnight

Busybee4
First Timer
Private Message TalkTalk

yesterday

Message 4 of 4

Our broadband connection goes down every Sunday night at midnight, it comes on an hour later. Any ideas why this happens?

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Busybee4

4 hours ago

Message 1 of 4

Morning.

 

Ok thanks for checking this. Could you try switching HomeSafe/Kidsafe on and once it shows as active then switch it back off again in your My Account please.

 

Michelle

 

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Busybee4
First Timer
Private Message TalkTalk
In response to Michelle-TalkTalk

yesterday

Message 2 of 4

Hi Michelle,

 

I have logged into MY Account and the Kidsafe/homework time is switched off/inactive

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Michelle-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 3 of 4

Morning,

 

Could you log into your My Account and check your HomeSafe settings please, specifically Kidsafe/homework time to see if they are active please?

 

Thanks

 

Michelle

 

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