My internet is down and talktalk do not provide a way to speak to a person in any way. Instead I have spent the last 24hrs back and forth with AI. My open case on my account states 'resolved but this isn't true as internet still isnt working. I've had no update today or the progress of my issue and after speaking with AI for again it tells me that the 'engineer is doubling his efforts. Compensation kicks in after day 2 at almost £10 per day and the way things are going with the communication of this company I'll be rich. Hoping a real customer service human sees this thread, physically picks up the phone and rings me with an update. The only other option I have is to cancel my service with you and go with the 'internet service provider of the year' in Plus Net where I can chat openly with people and not robots. Been with talktalk now for over 3 years but your reputation has been flushed down the crapper in 24 hrs. As a service provider... provider me the service that I'm paying for!
