Internet down

[Dalecooper1]

My internet first went down last week on Thursday. It came back up on the Friday morning. I hoped it was a temporary outage. That Thursday evening I spent two hours fruitlessly talking to an agent. My internet went down again this Monday morning and I spent an hour talking to an agent who said I’d be called. I contacted the team again on the chat at 4pm and was talking for two hours running through tests. I really am tired of speaking to these agents as I’m not getting anywhere. I need to get an engineer to come look at the fault or speak to someone. Does anyone have any guidance on the next step to getting this issue resolved? 

[Dalecooper1]

the black power cable.

[Chris-TalkTalk]

Hi Dalecooper1,

Sorry, which cable?

Chris

[Dalecooper1]

Tried with a second router. Had a friend take a look he seems to think the cable just gets jogged? 

[Dalecooper1]

Yes. I had a friend look at it yesterday and he managed to get it working? He reckons the wire/connection is a bit a lose but irritatingly I've been trying myself to replug and plug in with no luck. 

[ferguson]

Can you clarify: you have tried with two different routers connected at the test socket and the issue persists? 

[Dalecooper1]

Hey Debbie,

So feel silly the router wasn't plugged in so that was on me. However its now started flashing again. It seemed to resolve itself earlier today but then began to flash again this evening. Is it possible to get an engineer to come take a look?

Sarah 

[Chris-TalkTalk]

Hi Dalecooper1,

Have you tested with a 2 router? If you have then we'll need to arrange an engineer visit

Chris

[Dalecooper1]

It isn't switched off ? 

[Debbie-TalkTalk]

Hi @Dalecooper1 

Powered down means switched off.

[Dalecooper1]

What does it mean by powered down? As in it's just not plugged in? So far I've got the router just flashing and blinking. I'm not sure if the set up is incorrect? 

 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however it's showing that the router is powered down. Do you still have an alternative router that you could connect please? Is the router currently connected to the test socket?

Thanks

Michelle

[Dalecooper1]

It was doing all good! Internet went down again recently. I've got the new wifi router set up but I am having issues with the connection flashing and blinking. Unsure on what's happening with this. 

[Michelle-TalkTalk]

Morning Dale,

How are you getting on? How has your connection been over the last 48hrs?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Dalecooper1

If the same fault occurs again with the replacement router then the next step will be an Openreach engineer visit.

Thanks

Debbie

[Dalecooper1]

yeah of course. Was concerned it might be a problem if I switched but I have no idea. 

[Debbie-TalkTalk]

Hi Dalecooper1

If you do experience any issues then please can you try the new router.

[Dalecooper1]

I will. Would you suggest trying the new router. if that doesn't work then....further investigation may be needed? 

[Debbie-TalkTalk]

Hi Dalecooper1

If you do experience any further issues then please can you post back here and let us know.

Thanks

Debbie

[Dalecooper1]

Yes. it came back on randomly... I am not sure what to make of it or if it'll go out again....

[Debbie-TalkTalk]

Hi Dalecooper1

Has the connection been working ok over the last few days?