For queries about your TalkTalk broadband service.
on 03-09-2024 07:32 AM
My internet first went down last week on Thursday. It came back up on the Friday morning. I hoped it was a temporary outage. That Thursday evening I spent two hours fruitlessly talking to an agent. My internet went down again this Monday morning and I spent an hour talking to an agent who said I’d be called. I contacted the team again on the chat at 4pm and was talking for two hours running through tests. I really am tired of speaking to these agents as I’m not getting anywhere. I need to get an engineer to come look at the fault or speak to someone. Does anyone have any guidance on the next step to getting this issue resolved?
Thursday
Morning Dale,
How are you getting on? How has your connection been over the last 48hrs?
Thanks
Michelle
on 10-09-2024 01:40 PM
Hi Dalecooper1
If the same fault occurs again with the replacement router then the next step will be an Openreach engineer visit.
Thanks
Debbie
on 10-09-2024 01:38 PM
yeah of course. Was concerned it might be a problem if I switched but I have no idea.
on 10-09-2024 10:13 AM
Hi Dalecooper1
If you do experience any issues then please can you try the new router.
on 10-09-2024 10:06 AM
I will. Would you suggest trying the new router. if that doesn't work then....further investigation may be needed?
on 10-09-2024 10:01 AM
Hi Dalecooper1
If you do experience any further issues then please can you post back here and let us know.
Thanks
Debbie
on 10-09-2024 09:58 AM
Yes. it came back on randomly... I am not sure what to make of it or if it'll go out again....
on 10-09-2024 09:52 AM
Hi Dalecooper1
Has the connection been working ok over the last few days?
on 10-09-2024 09:50 AM
I haven't? I kind of felt a bit nervous about messing with the wifi after it came up again.
on 09-09-2024 07:16 AM
Hi Dalecooper1
Have you connected up the replacement router?
on 07-09-2024 04:10 PM
It would just easily rule out/identify a potential problem. Anyway, has the connection held up over recent days?
on 07-09-2024 04:01 PM
I don't think so?? I could try ask a neighbour when they're in? But doesn't feel super likely?
on 06-09-2024 07:11 PM
Is it possible for you to borrow a telephone handset to check if you have a crossed line?
on 06-09-2024 07:01 PM
Yes I recieved the new router yesterday. I haven't actually attempted to switch it.
on 06-09-2024 01:55 PM
on 05-09-2024 08:06 AM
Hopefully the replacement router will arrive today or tomorrow.
Thanks
Michelle
on 04-09-2024 03:33 PM
Oh okay.
on 04-09-2024 03:22 PM
Yes, I know. I meant if you continue to experience problems with the new router when it arrives
Chris
Chris, Community Team
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on 04-09-2024 03:18 PM
This isn't the new router. Its the same router. I haven't recieved the new router.
on 04-09-2024 03:05 PM
If you continue to experience problems with the new router we'll arrange an engineer visit
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences