Internet drop out

[concord]

I am having problems with my internet connection to my set top box Huawei DN 372T and I am on a fibre 65 Plan.
I get messages saying internet lost and making reference to YVM 102 or 104.This means I cannot connect to apps for catch up, and some recordings fail
I have carried out all the suggested repair options including resetting to factory settings. Replacing Powerline adapters. Replacing TalkTalk Wi Fi hub. All connection are via ethernet cables.

If I cut out the Huawei set top box and connect direct to smart tv all seems to work well but that defeats the ability to record or replay and fast forward through adds and the other features of the box.
It would seem the only option is replacing set top box which may becoming aged.

Any other suggestions?

[Karl-TalkTalk]

Hi

Are the powerline adapters directly into wall sockets, not via trailing extensions etc ?

Have you tried swapping the adapters around or trying other sockets to see if that changes anything  ?

Karl.

[concord]

I'm not sure how I can do that as the set top box is not near the router, or are you suggesting giving the set top box a long rest. Is it possible to supply a new set top box which I can return if that does not solve the issue.

Thanks

[Michelle-TalkTalk]

Morning,

Would it be possible to test with the powerline adapters removed for a short period to see if this happens?

Thanks

[concord]

Hi Karl

The set top box is connected to the router via ethernet cable to Tenda powerline adapters. All lights on. My computer is also connected via cable to router and I have no problems with that. I have changed the channels on the router for the wifi link but its the cable link to the set top box and then to the TV that seems to be weak or intermitent resulting in loss of recordings or failing to record

Terry

[Karl-TalkTalk]

Hi

Is the set top box connected directly to the router or do you use powerline adapters ?

Thanks  

Karl.