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For queries about your TalkTalk broadband service.

Internet keeps dropping

halftone
Conversation Starter
Private Message

‎12-11-2022 06:31 PM - edited ‎12-11-2022 06:42 PM

Message 3 of 3

I keep getting regular drops in internet, WiFi, lan cabled, everything just dies.

 

All I've done recently is move router location, same cables, same phone socket.

 

Its happened a couple of times a day.  Are there any checks that can be done to see maybe why all of a sudden ?

 

Would it be whatever this is that keeps appearing in the log ?

 

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎14-11-2022 06:47 AM

Message 1 of 3

Hi halftone

 

Apologies for this.

 

I've made a change to your router firmware, please can you retest and let us know how the connection compares.

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Private Message

on ‎12-11-2022 08:38 PM

Message 2 of 3

Hi @halftone,

 

That entry in the log is a known issue with firmware version 1.05t on the Huawei DG8041W Wi-Fi Hub that causes the router to reboot, when the support team here return next week they will be able to upgrade your firmware to 1.06t, and that should stop the Kernel Panic errors.

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