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Broadband help

For queries about your TalkTalk broadband service.

Internet speed dropping

TerranceP
Chatterbox
Private Message

on ‎19-05-2022 11:29 AM

Message 6 of 6

Over time, my internets speed consistently drops until I reset the router. When I have reset the router, I have speeds around 40 to 50 Mbps, but after a few days it can drop as low as 0.5 Mbps. This has been a problem for a while now and is getting really frustrating. Does anyone know why this might be happening?

 

For reference I'm on the Fibre 65 package, and I have a HG633 Huawei router.

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to TerranceP

on ‎19-05-2022 12:33 PM

Message 1 of 6

Hi

 

No Problem 🙂

 

The current router is from 2016, so chances are it is failing, so lets rule that out first and then see what happens.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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TerranceP
Chatterbox
Private Message
In response to Karl-TalkTalk

on ‎19-05-2022 12:24 PM

Message 2 of 6

Hi Karl.

 

That's great, thanks very much for your help.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to TerranceP

on ‎19-05-2022 12:19 PM

Message 3 of 6

Hi

 

Seeing a few errors on the wifi side.

 

I've a new router out for testing, see if this helps.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

TerranceP
Chatterbox
Private Message
In response to Karl-TalkTalk

on ‎19-05-2022 12:04 PM

Message 4 of 6

Hi Karl.

 

I have just updated my profile to include my home phone number. Thanks for taking a look.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎19-05-2022 11:39 AM

Message 5 of 6

Hi

 

Can you add the home phone number or account number to your 'Community Profile' so I can take a look at your line.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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