Broadband help

richarddron · ‎03-12-2021

Hi, I am constantly having to reset my hub to improve speeds. I have record of this using the ookla speed test app and will attach a picture so you can see.

I have tried new filters and different cables but all with no improvement.

Once reset the download speeds are what I expect but after 24 hours they have dropped and it needs resetting. My wife and I are working from home as key workers in childrens and adults social care and this makes our jobs impossible at times.

please help

Chris-TalkTalk · ‎21-12-2021

That's great news Richard, thanks for letting us know 🙂

Chris

Chris, Community Team

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richarddron · ‎21-12-2021

Hi,

just to update the new hub has resolved the issues and all is working well.

thank you

Karl-TalkTalk · ‎03-12-2021

No Problem 🙂

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

richarddron · ‎03-12-2021

Thank you for your help and speedy reply!

Karl-TalkTalk · ‎03-12-2021

Hi

All tests are clear, nothing stands out. I'll get a different model hub out to see if this is hardware related.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

richarddron · ‎03-12-2021

Broadband help

Internet speeds constantly dropping