Internet
on 13-12-2024 08:31 PM
Message 24 of 24
My internet keeps going off and then I have to turn router off and back on for it to work again annoying anyone had the same problem?
Rebecca lovegrove
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23 REPLIES 23
on 18-12-2024 10:40 AM
Message 1 of 24
Hi,
Ok thank you 🙂
Michelle
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on 18-12-2024 10:32 AM
Message 2 of 24
I got an new router arriving today so will just plug that one in when it comes and see how that one is thankyou
Rebecca lovegrove
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on 18-12-2024 07:37 AM
Message 3 of 24
Morning,
Our engineers have now identified the potential issue and have advised - Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.
Thanks
Michelle
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on 17-12-2024 08:31 PM
Message 4 of 24
No answer for why it’s doing it I have done everything but nothing worked so they sent me a new router box as mine is quite old anyway
Rebecca lovegrove
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on 17-12-2024 08:26 PM
Message 5 of 24
yes me for days now ! anyone have the answer ??
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on 17-12-2024 10:51 AM
Message 6 of 24
Thank you 🙂
Michelle
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on 17-12-2024 10:50 AM
Message 7 of 24
I will do hopefully it works better
Rebecca lovegrove
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on 17-12-2024 10:32 AM
Message 8 of 24
Hi
That's excellent. Test with the new router, and let us know if there are any issues.
Regards,
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 17-12-2024 10:29 AM
Message 9 of 24
It’s ok I got a message from Royal Mail that it’s coming tomorrow thankyou
Rebecca lovegrove
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on 17-12-2024 10:27 AM
Message 10 of 24
Morning,
Once the replacement router has been ordered it usually arrives within 48hrs so I'd expect it to arrive tomorrow.
Thanks
Michelle
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on 16-12-2024 05:32 PM
Message 11 of 24
Hi Chris I havernt got an email of confirmation of order for when it’s dispatched just to let you know
Rebecca lovegrove
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on 16-12-2024 10:16 AM
Message 12 of 24
No problem 🙂
Chris, Community Team
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on 16-12-2024 10:09 AM
Message 13 of 24
That’s ok thankyou
Rebecca lovegrove
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on 16-12-2024 10:08 AM
Message 14 of 24
I used the billing address on our systems
Chris
Chris, Community Team
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on 16-12-2024 10:07 AM
Message 15 of 24
Did you get my address to send it too? As I not give it to you just wondered thanks
Rebecca lovegrove
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on 16-12-2024 08:24 AM
Message 16 of 24
No problem 🙂
Chris, Community Team
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on 16-12-2024 08:23 AM
Message 17 of 24
Thankyou so much
Rebecca lovegrove
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on 16-12-2024 07:54 AM
Message 18 of 24
Hi Speckyboo20,
I've ordered a replacement router, it should be with you within a couple of working days
Chris
Chris, Community Team
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on 13-12-2024 10:16 PM
Message 19 of 24
You're welcome.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 13-12-2024 10:15 PM
Message 20 of 24
Ok thankyou
Rebecca lovegrove
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