Internet
Tuesday
Message 4 of 4
hub keep needing to be turned on and off. Tried all the trouble shooting
call me please
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3 REPLIES 3
yesterday
Message 1 of 4
Hi @Ajanthy
Apologies for this.
Does the white light stay on the front of the router when you experience this issue?
This is the latest update on this fault.
Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.
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Tuesday
Message 2 of 4
You may be affected by a widespread issue, keep an eye on the service status here:
https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service
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Tuesday
Message 3 of 4
No one will call you, but they will communicate via this forum. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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