Internet

[Ajanthy]

hub keep needing to be turned on and off. Tried all the trouble shooting 

call me please 

[Gliwmaeden2]

@Philile-TT, as this is an old thread, I'll close it to new customer posts to avoid confusion and to avoid irritating the OP, as they may still be receiving notifications. 

[Philile-TT]

Hi there @Jacqueline132 could you please start your own thread so that we can assist you.

[Philile-TT]

Hi there @Ajanthy. Seems as if you are experiencing a dropping in connection. Are you at home at the moment? 

[Jacqueline132]

Wi fi is connected on phone and tablet but not on laptop top

[Jacqueline132]

Yes it is connected on phone, should show the list to connect 

[Jacqueline132]

I can't connect to wi fi on my laptop, the talk talk connect is not on the list to connect 

[Debbie-TalkTalk]

Hi @Ajanthy 

Apologies for this.

Does the white light stay on the front of the router when you experience this issue?

This is the latest update on this fault.

Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

[ferguson]

@Ajanthy 

You may be affected by a widespread issue, keep an eye on the service status here:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

[KeithFrench]

No one will call you, but they will communicate via this forum. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.