Sorry but cancellations can only be done over the phone. Even if you use live chat TalkTalk will want to phone you, so its best for you to phone and be specific that you want to speak to the Loyalty Team or Cancellations team.
Try phoning 0345 172 0088
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
