Following a bad review of Talk Talk as a Company

[Gabor85]

Following a bad review I left on Trustpilot and Google of Talk Talk as Company and the really poor service they provide, I wanted to leave my thoughts here too. I believe Talk Talk are the worst Internet providers in the UK and can not wait for my contract to end with them and will never ever sign up with them again. I recently got charged £50 for an Engineers visit, that was apparently needed as their Technical Team couldnt diagnose and address slow internet speed and the internet dropping out, over the phone. Its turned out that when I signed up I had the wrong router sent out, which needed to be changed, hence the slow speed and when their Engineer finally turned up and sorted it all out, it was charged a fee for it. It's outrageous. When I called up to dispute the fee, I was told by their very unknowldegeable stuff, that I wasn't eligible for a dispute, in rather script like reason. 

[Michelle-TalkTalk]

Hello,

Please can you post your replies on your own topic.

Thanks

Michelle

[edwardhyde02]

yes, she repeated the lies told by your call centre team
You make appointments to call but never do

[Michelle-TalkTalk]

Hello,

I can see that my colleague Debbie has responded to your topic this morning.

Michelle

[edwardhyde02]

am I supposed to believe that

[Michelle-TalkTalk]

Morning,

Thank you. We'll pick up your post shortly.

Michelle

[edwardhyde02]

OK posted now but I'm curious
What would YOU call it when a company delvers broadband at a third of the guaranteed rate for 18 months then starts to say they will call do discuss the service & compensation with confirmation texts and emails but never does?
My experience fits as a reply on a number of posts & I would think that they only people who wouldn't like it would be talktalk employees.

[ferguson]

OK, if you do not want to start your own topic that's up to. Any further posts on a similar basis will be removed as spam in line with community rules. 

[edwardhyde02]

They are never happy to do anything except lie, cheat & waste customers time with insincerity and garbage

[ferguson]

@edwardhyde02 

If you have any issues with your TalkTalk service please start your own topic and the support team will be happy to try to help. 

[edwardhyde02]

all talktal;k staff do is "manage" customers, they will lie and make appointments that wont be kept & cheat & commit fraud for their employer but this rude arrogant disrespectful company will never ever help you

[SocialTeamJo]

Hi Gabor85,

Apologies, have sent you a PM requesting for further details, we'll then look into this for you there.

Thanks,

Jo

[ferguson]

Yeah, I would have thought that too, wait for a further response from Arne. 

[Gabor85]

Hi Ferguson,

No unfortunately, haven't. 

I may not have been enabled yet, as pointed out by Gliwmaeden2.

This is what I have:

Thank You.

[Gliwmaeden2]

@Gabor85, you'd normally get a notification email about it too, to the address associated with the forum. 

You would be able to access the message from there, after logging in to the forum.

One of my messages looks like this:

 

@Arne-TalkTalk, it's possible that PMs have not yet been enabled for @Gabor85?

[ferguson]

So there is nothing in your Inbox when you click on your avatar and then the envelope icon top right, as shown here?

.

[Gabor85]

Hello Gliwmaeden2,

Thank you.

I was meant to get a PM into my inbox from Talk Talk, but there are no messages showing in my inbox, so not sure.

[Gliwmaeden2]

Click on your avatar (top right) where a number should be showing  - that's where you get notifications and PMs.

The message envelope has the PMs - just click to read it and reply from there, @Gabor85.

[Gabor85]

Hello Arne,

I haven't received any PM's. Could you tell me where I find this or how I view it?

Thanks

[Arne-TalkTalk]

Hi @Gabor85

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[ferguson]

Sorry to see this. If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.