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Broadband help

For queries about your TalkTalk broadband service.

Keeping landline

dazzleking
Chatterbox
Private Message

on ‎31-07-2022 10:56 PM

Message 3 of 3

My current contract with TalkTalk is up, and i have the option of switching to a competitor, but i have been told i cannot keep my landline number if i change providers. I am not moving home, so whats the issue with keeping my number, can anyone explain please?

Daren k
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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎04-08-2022 10:25 AM

Message 1 of 3

Hi dazzleking

 

Sorry that you are thinking of leaving us. 

 

There shouldn't be any issues transferring the number the provider should follow the gaining provider process and request the number off us. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎31-07-2022 11:48 PM

Message 2 of 3

It might depend which company you are moving to as they don't always have porting agreements, @dazzleking.

 

For example:

 

https://community.talktalk.co.uk/t5/Home-Phone/Vodafone-say-that-can-t-port-a-landline-number-fromTa...

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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