Keeping my old router

[Jonopotts]

Hi

I'm just trying to find out if I can keep my old router.

I've renewed my contract and been sent a new one with a returns bag for the old equipment.

The old one is a couple of years out of contract but still works so  I would like to keep it as a back-up incase I get any trouble with the new one. I can then quickly switch them over if need be. They look like the same model

Cheers

Jon

[Michelle-TalkTalk]

Hi Jon,

What's the make and model of the previous router please?

Thanks

Michelle

[Gliwmaeden2]

If you have trouble with the current one, staff can quickly send out another to test with.

If they have already sent out a returns bag for the old one, best to return it.  Failure to do so can incur £50 on your bill, @Jonopotts.

Please read the details on this page:

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381