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Broadband help

For queries about your TalkTalk broadband service.

Keeps dropping out and weak signal in house, was working fine

pgaudit
Popular Poster
Private Message

on ‎31-12-2022 08:41 AM

Message 3 of 3

I have fibre 65. The line test tells me that I am getting 71Mbps into the router but it is dropping out in the house. Only getting max 29Mps on devices. Have an extender to reach all areas. Weak signal even next to router. Talk Talk signal checker says says disconnect everything and reconnect one at a time don't really want to do that, any other suggestions?

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎03-01-2023 09:50 AM

Message 1 of 3

Hi pgaudit,

 

How are you getting on. If you're still experiencing problems?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎31-12-2022 10:37 AM

Message 2 of 3

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router and the extender that you are using?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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