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Broadband help

For queries about your TalkTalk broadband service.

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mrmhamp
First Timer
Private Message

on ‎24-02-2022 02:29 PM

Message 2 of 2

It seems really difficult to make a complaint online, live chat doesn't activate, there is no email address to make a complaint, I can't use the telephone to complain as I am autistic and find it difficult to communicate via voice chat... I am logged into my account but other than writting a letter and sending it snail mail, I am not able to make my complaint...

 

My broadband has now been of such low speeds less than 0.5mb since the renewal of my contract in june/jull 2021 I have had nor effective repair nor any refund of service... please help...

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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎24-02-2022 02:32 PM

Message 1 of 2

Hi mrmhamp,

 

I'm sorry to hear that you're experiencing problems with your service. can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

    •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

Chris, Community Team 

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