Loss of Power to Openreach modem

[Garethw3]

Despite only having a new one in December the power seems to have died to our Openreach modem meaning we have completely lost our broadband service again. Is there a way to connect without the Openreach modem until it can be fixed again?

[Debbie-TalkTalk]

Hi Garethw3

I have arranged the engineer visit for 15/02 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks

Debbie

[Garethw3]

Hi Debbie. Any time this week as soon as you’re able as I need it for work thanks 

[Debbie-TalkTalk]

Hi Garethw3

Thanks for confirming your details.

Please can you also provide your availability for the visit AM and PM?

Debbie

[Debbie-TalkTalk]

Hi Garethw3

I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.

Thanks

Debbie

[Garethw3]

Yes please!

[Debbie-TalkTalk]

Hi Garethw3

I've checked and it is G.fast. An Openreach engineer visit will be required to replace the openreach modem.

Are you happy for me to arrange an engineer visit?

[Garethw3]

I’m not sure what G Fast is but we have the 140mb service and we have the talk talk router with the white Openreach modem too. It has no power to it.

[Debbie-TalkTalk]

Hi Garethw3

I'm sorry to hear this. Just to confirm, do you have a G.fast connection?

[martswain]

What service do you have ?

You have posted in the broadband board and on normal ADSL broadband TT supply a combined modem/router.