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Broadband help

For queries about your TalkTalk broadband service.

Loss of connection from router/modem

fizz1983
First Timer
Private Message TalkTalk

on ‎28-07-2024 02:23 PM

Message 8 of 8

Can anyone explain what is happening here. I have 150mbps to modem/router but I keep loosing signal. If I turn off router and /or modem signal is restored till the next loss. Nothing is changing in my setup when this happens. Sometimes it is at night. I am the only user so no one else changing things.

General stats

 

Today

7 days

30 days

All time

Disconnects

106

557

721

1820

Availability

93.04%

95.73%

98.37%

83.96%

Downtime

0:53:02

6:41:14

11:31:14

178 days+

Now: 28.07.2024 12:42:14

Your IP: 83.67.224.230

Offline for: 0:00:10

Latency: –

Log

Newer events are at the top

Date and time

Status

Status duration

28.07.2024 12:43:03

No Internet connection. Wi-Fi/LAN OK

0:00:15

28.07.2024 12:42:55

Online

0:00:08

28.07.2024 12:42:34

No Internet connection. Wi-Fi/LAN OK

0:00:21

28.07.2024 12:42:25

Online

0:00:09

28.07.2024 12:42:04

No Internet connection. Wi-Fi/LAN OK

0:00:21

28.07.2024 12:41:55

Online

0:00:09

28.07.2024 12:41:33

No Internet connection. Wi-Fi/LAN OK

0:00:22

28.07.2024 12:41:25

Online

0:00:08

28.07.2024 12:41:04

No Internet connection. Wi-Fi/LAN OK

0:00:21

28.07.2024 12:40:54

Online

0:00:10

28.07.2024 12:40:30

No Internet connection. Wi-Fi/LAN OK

0:00:24

28.07.2024 12:40:24

Online

0:00:06

Labels:
7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to fizz1983

on ‎29-07-2024 09:11 AM

Message 1 of 8

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fizz1983
First Timer
Private Message TalkTalk

on ‎29-07-2024 09:08 AM

Message 2 of 8

Thank you Karl - looking forward to that.

 

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to fizz1983

on ‎29-07-2024 06:48 AM

Message 3 of 8

Hi @fizz1983 

 

A new router is on the way for testing, lets see if this helps.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Billx
Enlightened One
Private Message TalkTalk
In response to fizz1983

on ‎28-07-2024 04:04 PM

Message 4 of 8

Thanks @fizz1983 

 

Bill

0 Likes

fizz1983
First Timer
Private Message TalkTalk

on ‎28-07-2024 03:01 PM

Message 5 of 8

I have been on live chat with talktalk twice with no real help. 1st thought it might be router 2nd suggested disconnecting BT wholehome extenders. This I have done and same still happening. What I really want is a replacement router to test mine. System has had no changes.

 

 

0 Likes

fizz1983
First Timer
Private Message TalkTalk

on ‎28-07-2024 02:43 PM

Message 6 of 8

Log is not from router which is latest talktalk issue. Log is from extension on chrome called  Internet Connection Monitor

0 Likes

Billx
Enlightened One
Private Message TalkTalk

on ‎28-07-2024 02:35 PM

Message 7 of 8

That's interesting. My router does not report internet disconnections, like yours does. What's the model of your router?

 

Bill

0 Likes
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