Lost WiFi connection

[jimbly]

My speeds were showing low on test and I got the message to change channels. Following the instructions to change it my WiFi was disabled and I can't enable it now.

I have lost my WiFi from my laptop.  My router is not listed in the available network connections. My smart phone is still connected ok.

Any help please.

[Chris-TalkTalk]

That's great news jimbly, thanks for letting us know

Chris

[jimbly]

Hello Debbie, new router just arrived.  Plugged it in and everything was as it should be.

Thanks a lot.

Jimbly 

[Debbie-TalkTalk]

Hi jimbly

Ahh no problem 🙂

Please let us know how you get on.

Thanks again.

Debbie

[jimbly]

Hello Debbie,  thanks for sorting that.

You're a star!

Cheers.

Jimbly.

[Debbie-TalkTalk]

Hi jimbly

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[jimbly]

Hello Debbie, that would be a good idea, if you can please.

Cheers.

Jimbly.

[Debbie-TalkTalk]

Hi jimbly

Would you like me to send a replacement router for testing?

[jimbly]

Hello Debbie, missed this off, when I was following the instructions to change channels, the WiFi is showing as disabled on the hub connectivity page, even though I didn't get around to changing any settings.  The enable/disable WiFi button is green, as are band 1 and band 2.  But all showing disabled status.

Cheers.

Jimbly 

[Debbie-TalkTalk]

Hi jimbly

The pin hole reset would reset the router back to default settings. This may help as you say this only happened when you changed the channels?

[jimbly]

Hello Debbie,  my smartphone is working ok, so didn't think that would help my laptop connection to the WiFi.  My laptop doesn't even list my router in available connections.

Jimbly

[Debbie-TalkTalk]

Hi jimbly

I'm sorry to hear this.

Can I just check, have you tried factory resetting the router using the pin hole reset for ten seconds?