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Broadband help

For queries about your TalkTalk broadband service.

Lost connection

Przemo
Chatterbox
Private Message

on ‎13-03-2022 03:06 PM

Message 4 of 4

Hi there,

 

for the last couple of weeks I have been losing my broadband connection, is going on and off all the time.. I needed 30 min just to be able to get into my community account to make this post, this is frustrating... could somebody look into this matter for me , please?

It looks like connection is lost for 10-15 seconds and they is back for a minute and lost again....

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3 REPLIES 3

Chris33%
First Timer
Private Message TalkTalk

on ‎10-03-2025 10:28 AM

Message 1 of 4

Help

0 Likes

Anonymous
Not applicable
Staff
Private Message

on ‎14-03-2022 07:46 AM

Message 2 of 4

Hello,


 

Can you please update your community profile to include your:



     
  • TalkTalk Telephone number



    •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎13-03-2022 03:10 PM

Message 3 of 4

Which make/model/firmware version is your router? What are the lights on the front doing when this happens?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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