MY DEVICES in MY CONNECTION

[Soloman13]

Hi there! Can anyone tell me why the devices listed in MY DEVICES  are duplicated over and over.

According to the list I have 20 devices connected to my new sagecom router all working correctly.!!!!!

In fact I only have 11 devices, 2 of which are not on the list.

The other devices are duplicated over and over.

One device appears 4 times and others 2 times. No way for me to amend it and TalkTalk no help.

Any ideas?????

[kanya-TT]

No worries, and we again apologize for the delay. We will hear from you when you are ready. 

Kanya

[Soloman13]

Sorry Kenya I need to go. I have been here trying to deal with this for over 2 hours but must go back to work

[kanya-TT]

I am now going to Guide you through connecting your wireless device with WPS.

Kanya

[Soloman13]

iPhone 16 supports wps

[kanya-TT]

Do you know if the device you're using supports WPS?

WPS, or WiFi-Protected Setup, allows you to trigger the device to connect to WiFi at the push of a button or through a menu item on the device, without needing to configure the WiFi name or password.

Kanya

[Soloman13]

No this is an ongoing problem

[kanya-TT]

Is this the first time you are setting up the Wi-Fi connection?

Kanya

[Soloman13]

1

[kanya-TT]

Are you:
1. Unable to connect a device to WIFI
2. Having problems with a device already connected?
Please confirm by replying back 1 or 2

Kanya

[Soloman13]

Can we do this now before I go

[kanya-TT]

Okay no worries, we can always continue when you are back, because we need to run checks against your TalkTalk broadband. 

Kanya

[Soloman13]

My iPhone 16 but I am going out soon so will be away from my router

[kanya-TT]

We apologize for the slow response but we also need you to respond promptly. What device can we use to test against. 

Kanya

[Soloman13]

It has been 36 mins since your last post and we haven’t done any tests yet

can’t sit here

 all day, it will take a month of Sundays at this rate

[Soloman13]

For WiFi i have difficulty connecting  with my iphone 14 Plus

I also have problems with my wired PC

[kanya-TT]

I'll need you to perform some checks. Can you tell me what type of device you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing with me now?

Kanya

[Soloman13]

Everywhere ! I have problems and have to switch to 4g when I am sitting in the same room as the router

Soloman13

[kanya-TT]

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Kanya

[Soloman13]

Hi there any chance we can speed this up as I will need to go out again soon

[Soloman13]

no