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Broadband help

For queries about your TalkTalk broadband service.

Migrated from Shell - Accessing Online Account

brianfade
First Timer
Private Message TalkTalk

on ‎07-04-2025 04:32 PM

Message 4 of 4

Hi,

 

I was migrated from Shell Energy to TalkTalk but I need to access my migrated account. The problem is I am already an existing TalkTalk broadband customer for another property. And need to know how to go about accessing my migrated account.

 

Kindly advise.

 

Thanks

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to brianfade

on ‎07-04-2025 05:35 PM

Message 1 of 4

Try Chat instead, @brianfade.

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

See their opening hours too. 

 

I've never got stuck with phoning, so I don't know what is going on there.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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brianfade
First Timer
Private Message TalkTalk

on ‎07-04-2025 04:43 PM

Message 2 of 4

I appreciate your response @Gliwmaeden2. I've tried to ring. The automated system asks for my mobile number which when entered does not let me past that stage, asking for it again.

 

Will try to find the Shell Migration Team contact information. If you have it, that would save me a lot of hassle.

 

Thanks.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎07-04-2025 04:36 PM

Message 3 of 4

You'll need to phone 03451 720088 or Chat and speak to the Shell Migration team, @brianfade.

 

Forum staff don't usually deal with the Shell Migration issues.

 

The phone number or account number on old bills should help with identification. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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