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Migrated from Shell - charged more in my first month

thelindavalentine
First Timer
Private Message TalkTalk

on ‎09-07-2024 03:41 PM

Message 3 of 3

I've been charged £10.11 extra in my first month with TT and I can't figure out why and can't figure out how to contact anyone. Not a great start. 

 

It's the first month since I migrated from Shell. 

 

Any ideas? Thanks in advance. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎10-07-2024 11:07 AM

Message 1 of 3

Hi thelindavalentine

 

The charge is a pro rata charge for the period between transferring to us on 23/6 up to your first bill with us 8/7, your next bill will be for the agreed price you had with shell. 

 

Regards

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KeithFrench
Community Star
Private Message TalkTalk

on ‎10-07-2024 09:40 AM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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