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For queries about your TalkTalk broadband service.

Move BT Master Socket

K_Hughes
First Timer
Private Message

on ‎12-04-2023 08:51 AM

Message 3 of 3

Hello,


A Talk Talk engineer recently visited to extend my master socket a short distance, however when he arrived he wasn't able to complete the job as he didn't have any jelly clips with him. I hope I won't be charged for this!?

After thinking about it a little more, I'd now like to move the master socket into a different room several meters away. I understand I need Openreach to do this but can't seem to contact them. Do I need to arrange this through Talk Talk?

 

TIA

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎12-04-2023 09:29 AM

Message 1 of 3

Hi

 

moving a socket is chargeable, and does have limits to where they can move this to,

 

Thanks  

Karl. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎12-04-2023 08:57 AM

Message 2 of 3

Yes. 

 

See under the Openreach section here, and details of the charge:

 

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

Gliwmaeden2, a fellow customer.
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