My broad band speed has dropped off AGAIN.

[maxthegold]

My broadband speed has dropped off again. I think this is the third time I have had this problem. It has reached the point where I am also getting dropouts, this is extremely annoying. I will post the screen grab of my monitoring so that you can see the drop. Why does this keep happening and more to the point how do I stop it?

[Debbie-TalkTalk]

Hi maxthegold

Thanks for your reply.

You shouldn't need to keep powering down the router (for 30 minutes) to increase the throughput speed.

If you do experience this issue again then please let us know on this thread.

Thanks

[maxthegold]

I did that and my speed seems to be holding steady at about 55Mbps which is what it normall is, thanks. I think I may have asked this before but do we know what is causing this and what can we do to stop it happening again.

[Michelle-TalkTalk]

Hi,

Thanks for confirming. Your speed test result does look a little low based upon the current sync speed. Could you try one more 30 minute router power down please and then run another wired speed test please so we can see your results.

Thanks

[maxthegold]

I am using ethernet connections for most of my use and for the monitoring. My previous speeds were around the mid 50's about 55-57Mbps.

[Michelle-TalkTalk]

Morning,

The sync speed looks consistent for the last 5 days. Are you running the speed tests wired or wireless? What speeds were you previously seeing please?

Thanks

[maxthegold]

I am still getting similar speeds, DLM hasn't increased my speed yet. I am getting an average of 46.6Mbps and a maximum of 52.3Mbps over the last 7 days.

[Chris-TalkTalk]

Hi maxthegold,

How are you getting on?

Chris

[ferguson]

DLM = Dynamic Line Management. In brief, it is an automated system operated by Openreach that checks for issues on the line and if there are problems it is likely to decrease speeds in an attempt to compensate. If the line is seen to be clear then it will continue to check and should gradually increase the speed to the maximum available. 

[maxthegold]

Yes I am still connected to the test socket. What, by the way is DLM?

[Michelle-TalkTalk]

Morning,

Thanks for trying this and I'm glad to hear that the throughput speed has increased. It's possible that DLM will continue to increase the speed if the connection continues to remain stable. Is the router still connected to the test socket at the moment?

Thanks

[maxthegold]

I shut it all down overnight and now I am getting around 48mbps. Thanks for that, a huge improvement. It is still however nowhere near the 67mbps I am paying for, or even the 53mbps which I believe is the contracted minimum.

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. If the sync speed increases but the throughput is still low then we advise trying powering down the router for a full 30 minutes and then re-testing again as this will reset the current session and can often increase the throughput speed.

Thanks

[maxthegold]

No, I'm firmly stuck at 30mbps.

[Chris-TalkTalk]

Hi maxthegold,

Line test is now showing a sync speed of 51.3Mbps, have you noticed an improvement?

Chris

[Gliwmaeden2]

All the above checks were to help diagnose the problem for them to send the right sort of engineer for the job, @maxthegold.

They will need you to agree to potential charges:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

Sometimes this is done via PM from staff as they also need to make security checks etc.

They will check with you first that it will be a convenient time for you, because you might well have to be at home to let the engineer in.

So a bit of a way to go with this yet, I'm afraid, but staff will be back on here during the day to follow up. 

[maxthegold]

What happened to the engineer, I have not heard any more about this. I was expecting a visit to be arranged.

[maxthegold]

I have done that. There is no noticable noise and there is no improvement in speed. I am stuck at around 30mbps now and I have been since the 10th of this month.

[maxthegold]

Yes I am connected to the test socket using the TalkTalk supplied filter.

[Michelle-TalkTalk]

Hello,

Thanks for confirming that the noise is no longer present at the test socket. Can I just confirm, is the microfilter, router and phone all connected at the test socket at the moment?

Thanks

[ferguson]

OK, sorry to prolong this, but can you now connect a plugin microfilter to the test socket along with the phone and router? Check for noise on the line again and see if there is any improvement in the broadband connection.