My broadband power pack replacement not arrived since 5 days

[harlahow]

Hello, I have a replacement power pack for my broadband ordered on 23/11/24 and was told it will arrived in 48hrs.

I am yet to receive it and no idea of when it I should expect it. Can I get advise please?

[Debbie-TalkTalk]

Hi @harlahow 

Thanks for your reply. I've ordered this for you now, please allow 24-48hrs for the router to arrive.

Please let us know how you get on.

Debbie

[harlahow]

Yes pls go ahead. Thank you.

[Debbie-TalkTalk]

Hi @harlahow 

Thanks for updating your Community Profile.

We are unable to send just the power pack (power cables) for the router. I will need to order a new router for you, would you like me to arrange this?

[harlahow]

I have added my details to my profile, Kindly confirm. Thank you

[Debbie-TalkTalk]

Hi @harlahow 

I've edited your post to remove the personal information, please can you only add this to your Community Profile.

If you click on your Community username, then click view user settings, personal information. 

Once you've added the details to your Community Profile, please click the save changes button at the bottom of the page.

[harlahow]

Hello

REMOVED

Thank you.

[Debbie-TalkTalk]

Hi @harlahow 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[ferguson]

Click here:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[harlahow]

How do I complete the profile

[ferguson]

Is this for your router? If so, it is as I said before. If you complete your community profile the support team here can start to help. 

[harlahow]

I already chatted someone on 23/11/24 who went through all the checks and all before continue that I need a replacement for my power adaptor. I did a check with a friend who uses same and confirmed it's my adaptor that is bad. I was told I should have it by now. Just wish to confirm if it's sent out already or not

[ferguson]

What kind of power pack do you mean? Router power adapters are not supplied separately, you will need a whole replacement kit.

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.