01-05-2019 06:58 PM - edited 01-05-2019 07:00 PM
When downloading a game or app I notice that my download speed is constantly changing it jumps from around 25mbps to as low as 1mbps is this supposed to be doing this or is there a problem with my router?
on 06-05-2019 12:43 PM
All tests this end are clear so no issues are identified remotely.
To try and get to the bottom of this, I've a different model router on the way.
as soon as this arrives and is connected, let me know so that the latest firmware can be pushed and this will allow us to use a new network utility we have access to, that can record data from the router and show the speed and throughput over a time range. This can help us to identify speed fluctuations such as these.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 05-05-2019 11:45 AM
The router has now been up for 24 hours and the problem is getting worse I honestly do not know why I renewed my contract I'm paying over £60 a month for really bad internet this is not acceptable and why was I sent a router older than my current one?
on 03-05-2019 09:46 AM
on 03-05-2019 08:34 AM
on 03-05-2019 08:18 AM
on 02-05-2019 11:32 AM
Ok thanks for confirming this. Which router are you using? (make and model) Have you also tried switching the router off for a full 30 minutes and then retested the speed again?
on 02-05-2019 10:35 AM
It does it on both I've also upgraded my package and renewed my contract but it seems worse I tried a download and the highest speed was 11mbps then the download stopped and just keeps on starting and stopping
on 02-05-2019 08:06 AM