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My download speed

Robpro
Conversation Starter
Message 12 of 12

When downloading a game or app I notice that my download speed is constantly changing it jumps from around 25mbps to as low as 1mbps is this supposed to be doing this or is there a problem with my router?

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11 REPLIES 11

Message 1 of 12

Hi

 

All tests this end are clear so no issues are identified remotely.

 

To try and get to the bottom of this, I've a different model router on the way.

 

as soon as this arrives and is connected, let me know so that the latest firmware can be pushed and this will allow us to use a new network utility we have access to, that can record data from the router and show the speed and throughput over a time range.  This can help us to identify speed fluctuations such as these.

 

Thanks

 

Karl. 

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Message 2 of 12

The router has now been up for 24 hours and the problem is getting worse I honestly do not know why I renewed my contract I'm paying over £60 a month for really bad internet this is not acceptable and why was I sent a router older than my current one?

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Message 3 of 12

Hi Robpro

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Robpro
Conversation Starter
Message 4 of 12

Then yes I would like one please

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Message 5 of 12

Hi Robpro

 

There will be no charge as this will be sent for testing purposes.

 

Thanks

 

Debbie

Robpro
Conversation Starter
Message 6 of 12

Will there be any charge for this replacement router

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Message 7 of 12

Hi Robpro

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Robpro
Conversation Starter
Message 8 of 12

It's the old one 

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Message 9 of 12

Hi Robpro,

 

Ok thanks for confirming this. Which router are you using? (make and model) Have you also tried switching the router off for a full 30 minutes and then retested the speed again?

 

Thanks

 

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Robpro
Conversation Starter
Message 10 of 12

It does it on both I've also upgraded my package and renewed my contract but it seems worse I tried a download and the highest speed was 11mbps then the download stopped and just keeps on starting and stopping 

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Michelle-TalkTalk
Support Team
Message 11 of 12

Hi Robpro,

 

I've run a test on the line which hasn't detected a fault and the sync speed looks ok. Just to confirm, are you connected wired or wireless when the speed drops?

 

Thanks

 

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