Need new router

[Annetta]

How can i order new router

[Michelle-TalkTalk]

Hi Roy,

As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Gliwmaeden2]

@Roylangdon, please return to the message board to start your own thread. Click on start a topic. 

Staff will respond after the Bank Holiday. 

You'll need to complete your community forum profile details for them to identify your account too. Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

[Roylangdon]

My router  don't seem to be working so need a replacement 

[Debbie-TalkTalk]

Hi Annetta

Do you still need help with this?

[Debbie-TalkTalk]

Hi Annetta

Just to confirm, are you experiencing a fault with your current router?

[Skynet_TX]

Hi @Annetta,

Can you please clarify why you need a new router, do you have a problem with your internet connection, or with your current TalkTalk supplied router ?.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

The Support Team on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the Support Team here should respond to this topic early next week to help if you still need them.