Broadband help

shipboard · ‎24-10-2022

On the 19th October 2022 I renewed my contract with talktalk for a further 24 months. I noticed in my terms of contract this statement.

Your TalkTalk Fibre 35

plan includes Landline. Our TalkTalk Wi-Fi Router is included.

Does this mean I am entitled to a new router? I have tried phoning TalkTalk but I am unable to receive a definitive answer from them.

Can you help?

Thank you.

shipboard.

Arne-TalkTalk · ‎27-10-2022

Ok, I have checked the order and the only equipment is the TV box, the Huawei should be fine.

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shipboard · ‎27-10-2022

Hi Arne thanks for the reply. I am currently using a HUAWEI. I had to revert back to this as my previous Sagemcom router kept dropping my connection.

shipboard.

Arne-TalkTalk · ‎26-10-2022

What router do you have currently?

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Divsec · ‎24-10-2022

Hi @shipboard no it doesn't but if and when your router becomes defective it will be replaced.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

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