New Router Please

[Forest42]

We need a router that can set up a Guest network separate from our main network, which our current router doesn't support according to what I've read on the forum.

Many thanks

[Forest42]

Hi Keith

The only thing I've changed on the router is adding a Guest network on 2.4 and 5.

I'd prefer not to post those here, even if they are only up for a short while.

Is there an alternative please or do you think doing the Factory Reset will resolve the issues?

thank you

[KeithFrench]

Hi @Forest42 

Did you check or change the place where the DNS servers are configured within the router. This PC's configuration looks like it should work. If it doesn't, please wait just over three hours since your last connection attempt failed and then can you launch a Command Prompt run as an administrator. Then issue the command below and press the Enter key:-

Netsh wlan show wlanreport

It creates a report & saves it to the HTML file:-

C:\ProgramData\Microsoft\Windows\WlanReport\wlan-report-latest.html

In addition to the HTML file listed above, a CAB file, as well as an XML file, will be in the same folder. Please can you send me all three of these files? You won't be able to PM them to me, so attach them to your thread. As soon as I have them, I will delete them from your post.

[Forest42]

Hi Keith

Apologies, here we go ....

Windows IP Configuration

Host Name . . . . . . . . . . . . : ********
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 70-18-8B-9A-84-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fd29:df8d:abda:5494:2156:69bd:cb3a:c2e9(Preferred)
Temporary IPv6 Address. . . . . . : fd29:df8d:abda:5494:6100:cff8:7893:9f60(Preferred)
Link-local IPv6 Address . . . . . : fe80::e476:544b:9deb:4fa%4(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.8.18(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : 18 December 2024 01:03:43
Lease Expires . . . . . . . . . . : 18 December 2024 02:03:43
Default Gateway . . . . . . . . . : 192.168.8.1
DHCP Server . . . . . . . . . . . : 192.168.8.1
DHCPv6 IAID . . . . . . . . . . . : 611326091
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-29-60-8A-21-F0-1F-AF-39-32-6E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Thank you

[KeithFrench]

Hi @Forest42 

That one is connected to the main network, not the guest one.

[Forest42]

Here are the wireless entries ....

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : 70-18-8B-9A-84-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 72-18-8B-9A-84-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 72-18-8B-9A-8C-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 70-18-8B-9A-84-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e476:544b:9deb:4fa%4(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.17(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 17 December 2024 15:48:36
Lease Expires . . . . . . . . . . : 18 December 2024 15:48:36
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 611326091
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-29-60-8A-21-F0-1F-AF-39-32-6E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Plus Windows IP Configuration:

Windows IP Configuration

Host Name . . . . . . . . . . . . : ******
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

[KeithFrench]

Hi @Forest42 

Those screenshots are correct.

The extra DNS showing up (Google 8.8.8.8) might be the case if Google DNS has been set in the wrong place. It needs to go in the section:-

Dashboard > See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4

Some people wrongly put it in:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > TalkTalk Wi-Fi Hub > DNS

It is wrong to put it here, because this is the DNS server handed out to a client via DHCP & should by default be 192.168.1.1.

Resetting a router to default will remove any configuration that you have put in, it will be able to connect to the broadband OK in this state.

On your PCs (if Windows) please can you get me this from the command prompt:-

ipconfig /all

Thanks.

[Forest42]

If we reset to factory setting, will it retain the talktalk settings or revert to manufacturers settings? Here are the details for each Alexa, which are the same except for one DNS entry having additional 8.8.8.8 underneath.

 

 

[KeithFrench]

What would be interesting is, before you do a factory reset, what is the default gateway address of each Alexa?

[KeithFrench]

Hi @Forest42 

I can't test with an Alexa. As I thought, it was fixed in V206, but I had to do a factory reset on mine (probably due to test config changes a lot of the time). With both the default SSID & my own SSID, I get internet access:-

IPv4 Address. . . . . . . . . . . : 192.168.8.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 192.168.8.1
DHCP Server . . . . . . . . . . . : 192.168.8.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

I am actually posting this via my Guest network.

[Forest42]

Hi Keith

I agree, how can Alexa get out to the internet on the Guest network and a pc or mobile can't 🙂

Two Alexa devices can get out to the internet have been allocated 192.168.8.12 and 192.168.8.13.

Thank you

[Debbie-TalkTalk]

No sorry @KeithFrench  That's a different one

Thanks for your help 🙂

[KeithFrench]

Hi @Debbie-TalkTalk 

Is this the one that prompted you to PM a little while ago?

Hi @Forest42 please can I double-check that even though you said it in your post, that Alexa is definitely accessing the internet OK via the Guest network? I have just tried connecting a PC to my Guest network and cannot get an IP address allocated. It does not make much sense that Alexa can access it (what is its allocated IP address) & the PC not. With what I have seen on mine, nothing would be able to access the Guest network with internet access.

[Debbie-TalkTalk]

Hi @KeithFrench would you be able to offer any advice to @Forest42 please?

Thank you.

[Forest42]

It was all going so well and easy to setup until ....

So ... set up the Guest network on 2.4 and 5 and all good, Alexa devices going out to the internet

via the guest login.

Main network all good too but then trying to connect to the Guest network from a mobile or PC we can

connect but there is no internet available.

The Alexa devices continue to work on the Guest network just fine.

Any advice much appreciated.

thank you

[Chris-TalkTalk]

OK, please let us know how you get on

Chris

[Forest42]

Hi 

Router arrived on Thursday and will be setting it up  very soon.

Thanks

[Debbie-TalkTalk]

Hi @Forest42 

You are very welcome 🙂

Thanks

Debbie

[Forest42]

Hi Debbie

Wow ... thanks for actioning that so quickly, much appreciated 😎

Will post an update to let you know how we get on 🙂

Thank you

[Debbie-TalkTalk]

Morning @Forest42 

I've ordered you a new router, a WIFI hub.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

[Forest42]

Okay, thanks very much, I've updated my details.

I would like the Support Team to look into it.

Thanks again.