New Router Please

[Forest42]

We need a router that can set up a Guest network separate from our main network, which our current router doesn't support according to what I've read on the forum.

Many thanks

[Michelle-TalkTalk]

Hello,

As advised, please do not post any personal information on the Community.

Thanks

Michelle

[Gliwmaeden2]

@Tigger1966!!, you have posted on another customer's thread.

For your own issues, you need to return to the message board and click on start a topic.

I have removed your home address from public display. You should never post this information in the thread.

You need to complete your community forum profile details by going via your avatar; settings; drop down menu.....add your Talktalk phone number or account number in Personal Information. Complete all details and scroll down further to find the button to SAVE CHANGES. 

[Tigger1966!!]

I live at  ,  I have  been delivered two new rooters to plug in what one do I use to reconnect ?

[Forest42]

Great stuff ... much appreciated!

[KeithFrench · Accepted solution]

No problem @Forest42. I have reported these additional findings to TalkTalk.

[Forest42]

Hi Keith

You are correct, I just did a Factory Reset and the Guest network no longer goes out to the internet while the main 

network is fine.

Thank you for your help.

[KeithFrench]

Hi @Forest42 

From my testing Guest Networks will only work after a factory reset & then only until you next turn the router off for whatever reason. Then, you'd have to do a factory reset again to get it working.

I have sent my full report to @Debbie-TalkTalk 

[Debbie-TalkTalk]

Thanks @KeithFrench  I will check my Private Messages.

[KeithFrench]

Hi @Forest42 

From the testing I have been doing this morning, this feature is unreliable at best. I think that will only last until you next turn the router off for whatever reason. Then, you'd have to do a factory reset again to get it working.

I will update @Debbie-TalkTalk later today will my full report.

[Debbie-TalkTalk]

Thanks @KeithFrench and @Forest42 

[KeithFrench]

I will see what my testing reveals this morning, hold fire on the netsh stuff @Forest42 as I may well need a Wireshark trace instead. I will provide full guidance on doing this.

[Debbie-TalkTalk]

Hi @Forest42 

How are you getting on?

I know our Community Star wanted to do some additional testing for this particular issue to feed back to our Devices Team. Would it be possible to send @KeithFrench some information for testing?

[Forest42]

Hi Keith

We decided to do a Factory Reset but took some screen prints of pertinent settings first.

I setup the Guest networks again and everything now works as expected.

The main difference I can see is that from the  TalkTalk Wi-Fi Hub 2 menu in Advanced settings,

under the DNS tab we had just the Primary DNS Server set to 192.168.1.1 and after reset

the Primary DNS Server is set to 79.79.79.79 and Secondary DNS Server is set to 79.79.79.80.

So all good now.

Thanks very much for all your help in getting us there.

[KeithFrench]

Hi @Forest42 

When I do this tomorrow, without any diagnostic information from you (7-Zip is free), I may only be able to prove why mine works, but not why yours doesn't. That will only leave me with guesswork & I prefer facts.

[KeithFrench]

Hi @Forest42 

I need to do some more testing to find out why mine works & yours doesn't. However, I won't have any spare time untill tomorrow now.

[Forest42]

The ping when on the Guest network returns:

Request timed out.

[KeithFrench]

Hi @Forest42 

Could you zip them up with 7-Zip & password-protect it & then PM me the password. Currently, I doubt if the factory default will help, as the Alexa's work. One other thing you could try when the PC is connected to the guest (works when I try it) is can you ping from the command prompt the DNS server:-

ping 192.168.1.1

[Forest42]

Hi Keith

The only thing I've changed on the router is adding a Guest network on 2.4 and 5.

I'd prefer not to post those here, even if they are only up for a short while.

Is there an alternative please or do you think doing the Factory Reset will resolve the issues?

thank you

[KeithFrench]

Hi @Forest42 

Did you check or change the place where the DNS servers are configured within the router. This PC's configuration looks like it should work. If it doesn't, please wait just over three hours since your last connection attempt failed and then can you launch a Command Prompt run as an administrator. Then issue the command below and press the Enter key:-

Netsh wlan show wlanreport

It creates a report & saves it to the HTML file:-

C:\ProgramData\Microsoft\Windows\WlanReport\wlan-report-latest.html

In addition to the HTML file listed above, a CAB file, as well as an XML file, will be in the same folder. Please can you send me all three of these files? You won't be able to PM them to me, so attach them to your thread. As soon as I have them, I will delete them from your post.

[Forest42]

Hi Keith

Apologies, here we go ....

Windows IP Configuration

Host Name . . . . . . . . . . . . : ********
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 70-18-8B-9A-84-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fd29:df8d:abda:5494:2156:69bd:cb3a:c2e9(Preferred)
Temporary IPv6 Address. . . . . . : fd29:df8d:abda:5494:6100:cff8:7893:9f60(Preferred)
Link-local IPv6 Address . . . . . : fe80::e476:544b:9deb:4fa%4(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.8.18(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : 18 December 2024 01:03:43
Lease Expires . . . . . . . . . . : 18 December 2024 02:03:43
Default Gateway . . . . . . . . . : 192.168.8.1
DHCP Server . . . . . . . . . . . : 192.168.8.1
DHCPv6 IAID . . . . . . . . . . . : 611326091
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-29-60-8A-21-F0-1F-AF-39-32-6E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Thank you