New Router

[steve1210]

On December 19th last year a BT Openreach came and repaired my Broadband/Phoneline.  During the repair he stated that my router was a very old model and I should request a new updated router from TalkTalk.

[Debbie-TalkTalk]

Hi steve1210

Have you received the router?

[Debbie-TalkTalk]

Hi steve1210

Thanks for updating your Community Profile.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

[steve1210]

PROFILE UPDATED

[Michelle-TalkTalk]

Hi steve,

Apologies, we were waiting to hear back from you before we sent it.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[steve1210]

Hi Karl or Michelle

Do you know if my new router has been despatched yet?

Thankyou.

[Michelle-TalkTalk]

Hi steve,

Ok thanks for confirming. We can send a replacement router, this would be a wifi hub. Would this be ok?

Thanks

Michelle

[steve1210]

D-LINK SUPER ROUTER

[Karl-TalkTalk]

Hi

What model router do you currently have ?

Thanks  

Karl.