New TalkTalk router blocking VPN connection

[Seelan19]

Hi there,

I recently received my new TalkTalk router (Sagemcom router with bronze holes). However, I am unable to connect to my work VPN.

The IT department at my work have tried everything to resolve the issue, but its still not working. I have also called TalkTalk and they asked me to use an ethernet cable, but that didn't work either.

I have seen other threads suggesting that the Firmware needs updating.

Would it be possible for someone to resolve this issue for me please.

Many Thanks,

Seelan

[Debbie-TalkTalk]

Hi @Ibetolis 

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Thanks 

[ferguson]

@Ibetolis 

Start your own topic and the support team can help. 

[Ibetolis]

Hi I’m am having the same issue. My work IS team even did a hard reset on my laptop, which had got it working for now but it’s very frustrating 

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Please can you create your own topic and we can look into this for you.

Thanks

[MattWest]

I have the same issue.
Where do I get the latest firmware update from.
Or can you do it remotely.
Quite urgent!

[Debbie-TalkTalk]

Hi Seelan

I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Seelan19]

Hi Debbie,

My VPN is working now.

Thank you very much for all your help. Much appreciated.

Many Thanks,

Seelan

[Debbie-TalkTalk]

Hi Seelan19

Thanks for the Private Message.

I have updated your router firmware.

Debbie

[Debbie-TalkTalk]

Hi Seelan19

Could you send me a Private Message with the serial number from the back of your router.

Thanks

[Seelan19]

Hi Debbie,

Apologies. Would you be able to update the Firmware to Version 174 again please, as the router was not connected today.

The router is now connected.

Many Thanks,

Seelan

[Debbie-TalkTalk]

Hi Seelan19

I updated the firmware to version 174, this should work ok with VPN.

Please can you try powering down the router for a full 30 minutes?

[KeithFrench]

V136 does have VPN issues, but I assumed that you had been upgraded to V158.

[Michelle-TalkTalk]

Morning,

Just to confirm, has there been no change since we updated the router firmware?

Thanks

[Seelan19]

Hi Keith,

I will ask my IT department tomorrow regarding the protocols.

Also, I can confirm that my Firmware is Version SG4K100136.

Many Thanks,

Seelan

[Seelan19]

Hi Debbie,

Thank you for updating the Firmware.

I have tried to connect to my work VPN, but I am still unable to connect. It keeps getting stuck at "Waiting for connection..." as shown below.

Many Thanks,

Seelan

[KeithFrench]

The router firmware is listed at the bottom of every page, including the login page. It will say version & end in something like 136 or 158.

I do not know this VPN client, but can you find out from your IT team if it tries to connect using one of these protocols:-

1. PPTP
2. L2TP with preshared key or certificate
3. SSTP
4. IKEv2

Thanks.

[Seelan19]

Hi Keith,

I am currently using WatchGuard Mobile VPN with SSL to connect to my work VPN.

Also, do you know where I can find the Firmware in which my Sagemcom router is running?

Many Thanks,

Seelan

[Debbie-TalkTalk]

Hi Seelan19

Apologies for the delay.

I have now updated your router firmware.

Thanks

Debbie

[KeithFrench]

What firmware is the Sagemcom router running?

I have tested all VPN clients & setups that I can & most work through this router on the latest firmware. Which VPN client are you using and what type of VPN connection is it using?

[Gliwmaeden2]

@aujunsuhass, if you are in a similar situation, please start your own thread. 

Staff are not on here at weekends, and when they do return they will respond to the OP.