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Broadband help

For queries about your TalkTalk broadband service.

VPN will not connect

Jb6789
Newbie
Private Message TalkTalk

5 hours ago

Message 3 of 3

My work laptop will not connect. The IT dept have been through everything to identify the issue and we have excluded all other possibilities. They told me the issue was caused by an update to my router? They told me to contact Talktalk to ask for the firmware to be downgraded to allow the VPN to connect. Can a technician help with this please? Thanks

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2 REPLIES 2

Jb6789
Newbie
Private Message TalkTalk

5 hours ago

Message 1 of 3

Yes cisco any connect. Its a talktalk router, cant see a model on it

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KeithFrench
Community Star
Private Message TalkTalk

5 hours ago

Message 2 of 3

What VPN client is this, is it Cisco AnyConnect? Which make/model of router do you have & what is its current firmware version (go to the router login page & it is shown at the bottom left of the page - no need to login)?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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