New order help

[robvrs]

Hi,

I ordered future fibre on 23rd August and was given a go live date of 14th September. 

A BT engineer turned up a few days before looked in my garage and said, I don't know how to do this and someone else will turn up. So no appointments no communication. Some one turned up 8 days ago but I wasn't in and my wife was working. 

I have been chatting with talk talk via the website, I keep getting told its being escalated then I receive a text with when I'll receive an update.  This has happened 5 times now. Nothing seems to be happening and I'm at the end of my tether with it.

My current contract is coming to and end within a week and I'll end up going onto double the rate while I wait for talktalk. I thought I'd done it all with plenty of time to spare.

Please help!

[Chris-TalkTalk]

OK thanks. Are you migrating from another provider or are you an existing TalkTalk customer?

Chris

[robvrs]

Profile updated thanks.

[Chris-TalkTalk]

Hi robvrs,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris