New router please

[Rollo32]

My old router is failing. Have been through resetting it with tech. Still cutting out all the time. Can you send me a new router please? How long does it take?

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Rollo32 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @Rollo32 

No problem 🙂

Yes, but you just plug the new router and cable into the master socket. The new wireless password will be on the sticker on the back of the new router.

[Rollo32]

Thank you! Will there be instructions how to set it up and test? 

[Debbie-TalkTalk]

HI @Rollo32 

I'm sorry to hear this.

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Rollo32]

Oh. They asked me for two phone numbers. That's all!

[Gliwmaeden2]

Staff won't call on the phone, @Rollo32.

Look out for responses in the thread only.

[Rollo32]

Done! Please use mobile number. 

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

Once staff reach your thread, it's a couple of days or so, @Rollo32.

To speed things up, it will help if you have already completed your community forum profile details for them to identify your account etc.

Please go via your avatar; settings; add the account number or Talktalk landline number in Personal Information. SAVE CHANGES. 

Your post is in the queue for attention. Staff reply during the day.