New router?

[Daz1884]

Good morning,

over the last week or so I seem to be having internet issues.  Either my internet is so slow that i cant open anything or it just doesnt work.

Google loads fine but then when i click on a link not much happens, or if it does it takes a while.  This is a sporadic issue and only happens when im at home.

Its starting to cause issues with my working firom home etc, and on wattsapp vide calls i get "unstable connection, try a new location".

ive had my router since just before lockdown. Could the router be the issue and if so how do i ger a new one sent? (My current router is a big black oblong one with one white light at the bottom middle)

thanks

Daz

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Daz1884]

Morning Karl,

thats great, fingers crossed.

many thanks

Daz

[Karl-TalkTalk]

Hi @Daz1884 

A new router is on the way, lets see if this helps.

Thanks  

Karl. 

[Gliwmaeden2]

Please complete your community forum profile details for Talktalk staff to identify your account, @Daz1884.

They'll look into the router issue for you during the week. 

Go via your avatar/name; settings; menu....Personal Information. SAVE CHANGES.