No Broadband connection

[raymundo]

Been with TalkTalk for almost three years no problems always got help to sort them out

Suddenly Sagemcom router started playing up and now no connection at all just flashing red light

Done all the basics and tested router on test socket fitted by bt 

I was a computer engineer so know my stuff 

Router has been reset all other checks have been done  still no luck

I know TalkTalk are doing maintenance  but have left me with no connection at all for three days now what is wrong    Help 

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for keeping us updated 🙂 I'm just sending you a short survey via a PM.

Thanks

[raymundo]

Hi Chris and others

Received router plugged it in hey presto now got broadband back I am so pleased I could cry 😂

Thankyou and all for your help  a huge relief 

Kind regards 

Raymundo

[Chris-TalkTalk]

OK thanks 🙂

[raymundo]

Ok thankyou will let you know when completed test with router your sending  

regards

[Chris-TalkTalk]

I've ordered the router and a returns bag, they should be with you within a couple of days

Chris

[raymundo]

Yes no problem 

[Chris-TalkTalk]

OK, would you like me to send one to test with? I think it's worth trying another router before arranging an engineer visit

Chris

[raymundo]

No sorry no other router 

[Chris-TalkTalk]

OK thanks. Do you have another router that you can test with?

Chris

[raymundo]

Yes can confirm dial tone 

[Chris-TalkTalk]

OK thanks. Are you experiencing any problems with your telephone service, is there a dial tone?

Chris

[raymundo]

I can confirm that router is switched on  and connected to telephone line

Regards 

[Chris-TalkTalk]

Hi Raymundo,

I'm sorry to hear that you're experiencing problems with your service. Could you just confirm that your router is currently switched on and connected to the telephone socket

Chris

[raymundo]

Hi

I have updated my talktalk phone number as requested 

Regards 

Raymondo 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Skynet_TX]

Hi @raymundo,

The support team here will be back tomorrow and will be able to help. If they can't see any issues when they run their line tests, and if they think the router itself may be at fault, they would be able to arrange a replacement router for you.