No Internet

[ER123]

Hi

I have reported the fault in MyAccount and got a reference number but what should happen next?

Thank you

[Karl-TalkTalk]

Hi @ER123 

Is everything working now ?  Do you need any further assistance ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi @ER123 

Openreach confirmed a power failure in the area and have now resolved this.   Can you confirm if everything is working for you now ?

Thanks  

Karl. 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[ER123]

Thank you

[Karl-TalkTalk]

Hi

So far, it appears to be an outage on the Openreach side.  I've made a note of the reference number here, so I can check this in the morning for you.

Karl.

[ER123]

Thanks for checking

Just to confirm, there’s nothing wrong at my end?

I just need to wait for Openresch to resolve?

Thank you

[Karl-TalkTalk]

Hi

A fault has been logged to Openreach for investigation.

Notes on the Openreach side are showing this is linked to an infrastructure event - that's Openreach language for an outage.

We can check back with Openreach in 24hrs to see if there are any further updates for you.

Thanks  

Karl. 

[ER123]

Hi

I have updated my profile

Thank you

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[ER123]

Hi Karl

Any updates? Do you need my reference number?

Thanks

[ER123]

I have no WiFi the router light is blinking orange

[ER123]

I have no WiFi the router light is blinking orange

[Karl-TalkTalk]

Hi

What is the fault that you have ?

Thanks  

Karl.